Terms and Conditions
Portable Toilet Service Agreement
Effective Date: February 1, 2024 · Last Updated: June 2025
Agreement Acceptance
By placing an order, receiving Equipment, or accepting Services, the Customer acknowledges and agrees to all terms herein, including all fees, surcharges, and enforcement provisions. This Agreement, together with service confirmations, invoices, or quotes issued by the Company, represents the full agreement. If the Customer is not the property owner, they confirm having authority to contract for Services at the service location.
Ordering Process
Orders may be placed via phone, SMS, or at www.happycleanportables.com. All orders are subject to availability. The Company reserves the right to coordinate delivery and servicing through authorized independent contractors.
Payment Terms
All rentals must be paid in full before delivery. No refunds or changes are permitted once the service is dispatched or completed. Invoices are due within 7 calendar days. A 2% monthly late fee (24% APR) will apply to overdue balances. If an invoice remains unpaid for more than 10 days: all discounts or promotional pricing will be revoked, standard rates will apply retroactively, a $500 administrative fee will be added to cover collection and legal preparation, and the card on file may be charged without further notice.
Delivery, Service & Pickup
Delivery and service times are not guaranteed and may be affected by traffic, access, or weather. The Customer must provide clear access to the service location. A dry run fee of up to $100 will apply if delivery or service cannot be completed due to access issues (e.g., locked gates, blocked driveways). A $20/day fee applies for each day a unit remains on-site past the agreed rental period. Same-day pickup requests must be made before 12:00 PM and are subject to availability.
Service Frequency
The standard rental includes one (1) cleaning per week. Additional cleanings must be arranged in advance and may incur extra charges.
Site Conditions
Portable restrooms must be placed on flat, accessible ground. Units may not be moved by the Customer without Company approval. Any damage or tipping caused by unauthorized relocation will be the Customer's responsibility.
Permits
Customer is responsible for obtaining any permits required for placing units on public property or right-of-way.
Equipment Availability
If a specific unit is unavailable, a comparable or upgraded unit may be substituted at no additional cost. Rentals are based on service type and not on specific unit models.
Damage, Loss or Contamination
The Customer is liable for damages, theft, or loss of Equipment. Excessive contamination or misuse (e.g., graffiti, sharp objects, hazardous waste) will incur cleaning or replacement fees up to $750. If a unit is tipped and requires replacement or major cleaning, a $300 service fee will apply.
Prohibited Uses
The following are strictly prohibited inside portable restrooms: hazardous materials or chemicals, construction debris, tools or flammable items, and non-human waste of any kind. Violations may result in service refusal and a minimum fee of $150.
First-Time Customers
A refundable deposit of $300 may be required for first-time customers.
Extra Charges
Extra cleaning: $75 per visit. Damage or graffiti: up to $750. Unit relocation on-site: $75. Emergency same-day delivery/service: $100 (subject to availability). Replacement of unit due to tipping, vandalism, or robbery: $500–$1,200.
Invoicing & Surcharges
Final invoices may take up to 30 days. The Customer agrees to automatic charging of the card on file for outstanding balances.
Long-Term Rentals
Rental periods may range from 1 day to extended durations of up to 28 days. A standard 28-day rental period includes: Week 1 — delivery of a freshly cleaned unit; Weeks 2 and 3 — one cleaning per week; Week 4 — final pickup. The rental period officially ends on Day 27, with Day 28 designated as either the pickup day or the first day of a renewed rental cycle. Unless the Customer requests a pickup at least 24 hours before the end of the rental period, the rental will be automatically renewed and payment charged on Day 28.
Indemnity
Customer shall indemnify and hold harmless the Company and its agents from any claims or damages resulting from: misuse or unauthorized relocation of units; injuries or incidents occurring near the unit; Customer's failure to maintain site safety and access; or any violation of this Agreement.
Cancellation & Refund Policy
24+ hours before dispatch: full refund minus $75 admin fee. After dispatch but before delivery: refund minus transport costs plus $75 admin fee. No refund after delivery. Processing fees (3.5%) are non-refundable. Disputes without prior notice may incur an additional $15 handling fee.
Payment Enforcement
In case of non-payment or unresolved dispute, the Company may remove all units from the site, suspend services immediately, initiate collection efforts and legal action, and add a $500 administrative fee for collection efforts.
Dispute Resolution
Any concerns must be raised within 5–7 business days. Chargebacks initiated without prior contact will void all discounts and authorize escalation to collection.
Joint Liability
If the service location is owned or managed by a third party, the individual or entity placing the order shall remain jointly and severally liable with the property owner for all obligations under this Agreement, including payment and damages.
Automatic Payment Authorization
By providing a payment method, the Customer authorizes the Company to charge any outstanding balances, recurring rental fees, surcharges, or renewal charges automatically without further notice, including for auto-renewals unless a cancellation is received 24 hours prior.
Photo Evidence
The Company may take photos of the equipment on-site for documentation, delivery confirmation, and dispute resolution. Such photos may serve as evidence in case of damage claims, access issues, or service refusals.
Limitation of Liability
The Company shall not be held liable for indirect, incidental, or consequential damages arising from service delays, missed cleanings, or access restrictions. Liability for any proven claim shall not exceed the total amount paid by the Customer for the affected rental period.
Access & Inspection Rights
The Company reserves the right to inspect, clean, or retrieve its equipment at any time during the rental term. If access is denied or obstructed, the Customer shall bear all associated costs, including dry run fees and rescheduling charges.
Operational Interference
Any action by the Customer that damages the reputation of the Company or interferes with its relationships with vendors, transfer stations, or subcontractors may result in immediate service termination and a $500 penalty.
Questions? Contact us at info@happycleanportables.com